Last Updated: January 18, 2021
Service: Tarhal Plus Application Website: www.tirhal.net
This page informs you of our policies regarding the collection and use of personal information that we receive from users of the site. When using the Tarhal Plus application, trust us with your information.
We are committed to maintaining that trust, and this begins with explaining our privacy policy. This policy applies to any users of Tarhal Plus services anywhere in the world, including any users of Tarhal Plus applications, websites, or any other features or services under the Tarhal Plus brand, as well as anyone else who contacts "Tarhal Plus" or provides other information to Tarhal Plus, unless stated otherwise below. This includes those who use the services of Tarhal Plus or its affiliated companies in order to:
Tarhal Plus collects the following categories of information:
a. This includes information provided when creating or updating your Tarhal Plus account, which is collected depending on your geographic location, and the Tarhal Plus services you may use may include your name, email, phone number, login name, password, address, electronic payment or banking information, personal ID numbers, date of birth, and photos.
b. Information about your vehicle (and transport license depending on regional policy), driving license and vehicle registration (for drivers). Clean criminal record: a criminal background check or police clearance certificate may be required (for the driver, as permitted by law).
c. When requesting services through the Tarhal Plus application or website.
d. When contacting the Tarhal Plus call center, including customer support.
e. When contacting other Tarhal Plus users through our services (driver and rider).
f. When responding to surveys sent to you by or on behalf of Tarhal Plus.
This includes:
2.1 Geographic Location Information
Depending on the Tarhal Plus services you use, and your application settings or device permissions, Tarhal Plus may collect your location information every minute or less, as determined through GPS data and IP address. If you are a driver or partner of our services, Tarhal Plus collects location information when the application is running, whether the app is open and on screen, or running in the background (app open but not on screen) on your device.
If you are a rider or customer, Tarhal Plus collects location information only when the application is running on your device, and only if these permissions are enabled through your app settings or device permissions. Riders for whom a trip was requested via acquaintances, the call center, or any general service recipients (without using a phone app), or anyone who uses Tarhal Plus without enabling GPS location collection — this may affect the accuracy of the service provided, and location information will instead be collected from the driver's app during your trip.
2.2 Transaction and Usage Information
We collect transaction details related to your use of our services, including the type of services you requested or provided, the date and time of service delivery, the amount or cost, distance traveled, and other relevant transaction details. Additionally, if someone uses a promo code, we may associate your name with that person.
To improve the service, we collect information about how you interact with our services, your expressed preferences, and selected settings. In some cases, on the website, we do this through the use of cookies and similar technologies — like many websites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site's features.
2.3 Cookies
Cookies are small pieces of data, which may include a unique identifier for each device or browser. Cookies are sent to your browser from a website and stored on your computer's hard drive.
As with many website operators and service providers, we collect information sent by the browser when visiting our site (Log Data).
This log data may include information such as the computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of the visit, time spent on those pages, application crash data, operating system activity in the event of an error, browser type, the geographic location of the third party or service you were using before interacting with our services, and other statistics related to our website or application when interacting with our services.
Additionally, we may use means to analyze and monitor this data without using a name, phone number, or email, and without targeting a specific individual, but only in a manner that helps improve the quality of the service.
2.4 Information About Devices Used
We may collect information about the devices you use to access our services, including device models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertisements displayed or interacted with, serial numbers, device and mobile motion information, and network information.
This may include:
a. Surveys, referrals from partner sites, or coupon services that may be available through our partners, and any similar means.
b. Information from electronic (financial) payment service providers.
c. Social media services.
d. Text messaging companies.
e. Applications or websites that use Tarhal Plus-linked APIs (Application Programming Interfaces).
Generally, this can be summarized as follows:
Tarhal Plus generally collects and uses information for the purposes of improving and facilitating mobility-related services. We also use the information we collect:
Customer/User Experience: Tarhal Plus does not sell your personal information to third parties except with your explicit consent.
Tarhal Plus uses the information it collects for the following purposes:
1. Providing Services and Improving Features
Tarhal Plus uses the information we collect to provide, personalize, maintain, and improve our products and services. This includes using information to:
2. Safety and Security
We use your data to help maintain the safety and security of riders and the security of our services. For example, we collect information provided by riders to assess vehicle compliance with requirements, identify unsafe driving behavior such as speeding or reckless driving, and raise rider awareness about such behaviors.
3. Customer Support
Tarhal Plus uses the information we collect (including recordings of calls to the customer happiness center, after notifying you and with your consent) to assist you when you contact customer support services, including:
4. Research and Development
We may use the information we collect for testing, research, analysis, and product development. This allows us to improve and enhance the safety and security of our services, and to develop new features and products.
5. Loyalty Programs
Tarhal Plus may use your phone number to provide beneficial offers within loyalty programs, including discounts on trips or products offered by Tarhal Plus through its platforms or its partners.
6. Communications Between Users
Tarhal Plus uses the information we collect to enable communications between our users. For example, a driver may send a text or make a call to a rider to confirm the pickup location.
7. Communications from Tarhal Plus
Tarhal Plus may use the information we collect to communicate with you about products, services, developments, studies, surveys, and updates.
Tarhal Plus may also use information to promote and manage contests, giveaways, or discounts at any time of the year, and to fulfill any related prizes, and to provide you with relevant advertisements and content about our services and those of our business partners. Tarhal Plus may also use information to inform you of any activities related to our services.
8. Legal Actions and Requirements
By logging in and registering as a driver, this constitutes an acknowledgment and undertaking from you of the following:
We may use the information we collect to investigate or address claims or disputes related to your use of Tarhal Plus services, or as permitted by applicable law in the region, after fulfilling the necessary legal requirements.
Some products, services, and features require us to share information with other users or based on your request.
We may also share your information with our affiliates and business partners, or for legal reasons as mentioned in paragraph (8) above, or in the event of a dispute.
Tarhal Plus may share the information we collect:
1. With Other Users
For example, if you are a rider, we may share your first name with the driver, and your pickup location as coordinates with the driver.
If you are a driver, we may share information with your rider, including your name and photo, the shape, color, and model of your vehicle and its photo, license plate numbers, your current location, your average rating from riders, and contact information (depending on applicable laws and with your consent). We may also share any information associated with this profile, including information you send and complete, and information provided by previous riders about you. The rider will also receive a receipt containing information such as the trip cost, your first name, photo, a map of the route taken, and other trip details.
2. Based on Your Request and Choice
This includes sharing your information with:
3. With the General Public When Submitting Content to a Public Forum
We love hearing from our users — including through public forums such as the Tarhal Plus website or social media such as Facebook, and certain features on our network. When you communicate with us through those channels, your contact details may become visible to the public, or in the case of public opinion surveys.
4. With Tarhal Plus Affiliates or Partner Companies
We share information with our affiliates and contracted companies to help us provide our services or conduct data processing on our behalf. For example, Tarhal Plus may process or store information on websites belonging to other companies, or contract with financial entities to improve collection services.
5. With Subcontracted Service Providers and Business Partners
Tarhal Plus may provide general information to its agents, consultants, marketing partners, research companies, and other service providers or business partners. For example, Tarhal Plus may provide information to these parties to help facilitate health insurance and vehicle insurance procedures, and these entities may conduct surveys on our behalf, provide beneficial offers within loyalty programs, or process payments for our services.
6. For Legal Reasons or in the Event of a Dispute
Tarhal Plus may share your information if we believe it is required under applicable law, regulations, operating agreements, legal proceedings, or government requests.
This includes sharing your information with law enforcement officials such as police and judicial or governmental authorities, or other third parties when necessary to enforce the terms of service, user agreements, or other policies to protect the rights or property of Tarhal Plus or the rights or property of others, or in the event of a claim or dispute related to your use of our services. If you use someone else's credit card, we may be legally required to share information with that cardholder, including trip information.
This also includes sharing your information with others in the event of any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or part of our business by or into another company.
Tarhal Plus retains your information as long as your account remains active, unless you request the deletion of your information or account. In some cases, we may retain certain information about you as required by law or for other purposes described below, even after you delete your account.
If you ask us to delete your information or account, subject to the exceptions described below, Tarhal Plus will delete your information upon request.
In accordance with applicable law, Tarhal Plus may retain information after account deletion in the following cases:
Most mobile platforms (Apple and Android) have designated certain types of device data that applications cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time Tarhal Plus wants permission to access certain types of data and will allow you to approve (or deny) that request.
Android devices notify you of the permissions the app seeks to use before first use, and your use of the app is considered your consent.
After each trip, both the driver and the rider are able to rate each other, as well as provide feedback on how the trip went. This two-way system holds everyone accountable for their behavior. This accountability helps create a respectful and safe environment for drivers and riders.
You can edit the name, phone number, and email address associated with your account through the Profile menu in the application.
You can also search for your previous trips. You can also edit your information directly on the app, such as changing your phone number, email, and profile picture, and if you are unable to do so, you can edit it by contacting the company directly.
There is a way to write notes for the driver that they can read before accepting the request; this message is saved in the trip data.
We may update this policy from time to time. If you continue to use our services after an update, you agree to the updated policy, and this will constitute your acknowledgment of the amendments and your agreement to abide by and comply with the amended privacy policy.
In the event we make significant changes to this privacy policy, we will notify you either through the email address you provided to us, or by posting a prominent notice on our website.
We encourage you to review this policy periodically for the latest information on our privacy practices.
This privacy policy is effective as of Monday, January 18, 2021, and will remain in effect except for any future changes to its provisions, which will become effective immediately upon posting on this page.
If you have any questions about this privacy policy, please contact us.